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FAQ - Frequently Asked Questions and Answers

Faq - Frequently Asked Questions and Answers

CAN I BUY A TICKET WITHOUT SIGNING UP TO LINKAVEL?

Sure. You can easily consult the information available on LinkAvel and buy tickets without any registration: all the data relating to the purchase and payment will be requested during the process itself.
The convenience of registration is not having to enter data every time you buy a ticket.

DO I HAVE TO REGISTER EVERY TIME I PURCHASE ON LINKAVEL?

No. Once registered, you can access your account with the username and password you have chosen.

I HAVE LOST MY USERNAME OR PASSWORD. WHAT SHOULD I DO?

If you have lost your password, you can reset the old access key and enter a new one:
  • when the system asks you to enter your credentials, select the item "Forgot password?
  • subsequently, you will need to enter the email address with which you registered on LinkAvel and click on "Send Link“, The system will send you an email to the address you indicated
  • at this point, you will have to click on the link in the e-mail message and the LinkAvel authentication system will be redirected to LinkAuth; here you can enter your credentials and your new password

CAN I CONSULT THE AVAILABILITY OF SEATS AND TIMES WITHOUT BOOKING?

Of course! LinkAvel is not just an online ticket office, but a search engine that allows you to find all the information about your bus trips.

IS IT POSSIBLE TO CHANGE OR CANCEL MY RESERVATION AFTER IT HAS BEEN CONFIRMED?

Absolutely yes! To change your reservation, all you have to do is access the LinkAvel HOME, select the "Change reservation" item in the side menu and follow the procedure. If you need help, consult the entry Change booking on our buying guide.

To cancel the reservation and obtain a refund, you must contact the bus company with which you purchased the ticket; contact details are available on the ticket and on the site.

HOW LONG CAN I CHANGE MY RESERVATION?

Reservation changes can be made with any bus company. For specific conditions please contact the bus company you will be traveling with. Contact details are available on the ticket and on the site.

You can change your ticket from the site, at the shops affiliated with the transport company, by contacting the bus line and at the stop by presenting the ticket to the driver (only if seats are available).

CAN I CHANGE THE RESERVATION MADE WITH A BUS LINE WITH THAT OF ANOTHER?

No, LinkAvel allows you to change your bookings only if they are replaced with a ride from the same bus company with which you purchased the trip.

WHAT IS THE PNR CODE?

Code PNR (acronym for Passenger Name Record) is the identification code of a specific booking, present on the ticket.

WHERE CAN I FIND MY RESERVATION CODE (PNR)?

The PNR it is present on your ticket and on the purchase summary screen; this code is important because it allows you to change your ticket from the site, at retail outlets affiliated with the transport company, by contacting the bus line and at the bus stop by presenting the ticket to the driver (only upon availability of seats).

WHAT ARE THE PAYMENT METHODS ACCEPTED ON LINKAVEL?

LinkAvel allows you to pay for the purchase transaction using the most popular and secure electronic payment methods: Maestro, Visa, MasterCard, PayPal prepaid card, Discover, American Express, Carta Aura. Furthermore, it is possible to book the trip through the SISAL system and pay at the nearest ticket office.

IS IT SAFE TO USE A CREDIT CARD AS A FORM OF ONLINE PAYMENT?

Sure. LinkAvel uses the most widespread and guaranteed payment circuits on the Internet.

HOW CAN I REGISTER FOR PAYPAL?

The payment method via Paypal is the safest on the Internet.
Registering is free and very simple, following the instructions on the Paypal site.

AM I FORCED TO PAY WITH A PAYPAL ACCOUNT OR CAN I USE A CREDIT CARD?

The payment method via Paypal is the safest on the Internet. Even without registering you can buy by clicking on "Pay with a card " and fill in your credentials (card number, holder, etc ....)

CAN I BUY A TICKET WITHOUT HAVING ACCESS TO THE INTERNET?

Absolutely yes. See the list of resales and of travel agencies who collaborate with LinkAvel and find the most convenient solution for you.

WHAT IS THE 3D SECURE SYSTEM?

3D SECURE is the anti-fraud protection system designed by International Circuits Visa (Verified by Visa) e MasterCard (SecureCode MasterCard). The use of this simple and free service requires registration by choosing a password and an identification phrase; then a pop-up window will appear where you just need to enter your password and the payment will be completed safely.

MY MEANS OF PAYMENT IS REFUSED, WHAT SHOULD I DO?

Please check that your card number is entered correctly. Otherwise, contact the toll-free number of your credit card to check the possibility of making online payments.

THE TIME AVAILABLE TO PURCHASE THE TICKET HAS ENDED, WHAT CAN I DO?

At the end of the time available to you, the system automatically empties the trolley from the selected reservations and makes the seats available again inside the bus; in this case you have to search for the trip again.

HOW DO I KNOW IF MY BOOKING HAS BEEN CONFIRMED?

As soon as the purchase transaction is completed, the system will report you on LinkAvel, where it will notify you of the outcome and the summary of the reservation. Plus, you'll get one confirmation email with attached travel documents purchased.

WHY HAVE I NOT RECEIVED THE CONFIRMATION E-MAIL OF MY RESERVATION?

Sometimes it is possible that the e-mail ended up in the "Spam" folder e-mail. If you are not there, you can contact the company with which you are traveling, communicate the PNR code or the names of the buyer (name, surname or email address) and request the sending of the tickets again.

DO I MUST PRINT THE TICKET?

No, you can present your ticket in digital format, showing the driver the mobile device on which it is saved.

Didn't you find the information you needed in the FAQ?

Write to the LinkAvel Team! We will respond promptly and, if needed, enter your question in the FAQ. Send an E-mail to info@linkavel.com or call us +39.06.70307438

CONTACTS

Mail: info@linkavel.com
Phone: +39.06.70307438
Wathsapp: +39.3929897395

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